Policy

SERVICE POLICY

1. Consultation & Service Implementation Policy

1.1. Design Consultation Services

Customers can choose from the following design consultation services:

• Bathroom Design Consultation
• Kitchen Design Consultation
• Master Bedroom Design Consultation
• Guest Bedroom Design Consultation
• Living Room Design Consultation
• Garden Design Consultation
• Greenhouse Design Consultation for Herbal Cultivation

1.2. Work Process

1. Requirement Collection: Customers provide details about the space, desired style, and budget.
2. Site Survey (if applicable): Our design team will conduct an on-site survey or receive the floor plan from the customer.
3. Initial Design Proposal: Based on the requirements, Green Interiors Limited will present suitable design concepts.
4. Detailed Design Development: Upon customer approval of the initial concept, we proceed with detailed design drafting, including 3D/2D drawings (if included in the package).
5. Final Delivery & Adjustments (if needed): Customers may request modifications within the agreed-upon terms.

2. Payment Policy

• For single design consultation services:
• 100% payment is required upfront before the consultation session.
• For comprehensive design packages or multiple service categories:
• First payment: 50% upon contract signing.
• Second payment: 30% upon receiving the initial design proposal.
• Final payment: 20% upon completion and final delivery.
• Accepted payment methods: Bank transfer, credit card, e-wallets (Alipay, WeChat Pay, PayPal).

3. Cancellation & Refund Policy

• Cancellation before the consultation begins: 100% refund.
• Cancellation after receiving the initial consultation: No refund for consultation fees, but customers can request modifications to the provided advice.
• Cancellation after receiving the final detailed design: No refund, but Green Interiors Limited will assist in minor adjustments.
• If the cancellation is due to a fault on the part of Green Interiors Limited (e.g., significant delays, failure to meet agreed design requirements), customers may be eligible for up to a 50% refund of the service fee.

4. Modification & Design Warranty Policy

• Number of Free Revisions:
• Customers can request up to two free modifications to the detailed design within seven (7) days of delivery.
• Additional changes beyond the two free revisions will incur extra charges depending on the extent of the modifications.
• Post-Delivery Support:
• Guidance for customers during the implementation of the design.
• If customers require construction supervision or design adjustments during implementation, Green Interiors Limited can provide additional services at an extra cost.

5. Data Privacy Policy

• All personal information and design materials of customers are kept strictly confidential.
• Customer information will not be shared with third parties without written consent.
• Green Interiors Limited will not use customer design images for advertising purposes without prior approval.

6. Customer Support Policy

• Online Support:
• Customers can contact the hotline or email from 09:00 - 18:00 (Monday - Sunday).
• Live chat support is available on the company’s website.
• After-Sales Support:
• Guidance on maintenance and effective utilization of designed spaces.
• Customers seeking additional consultation or extended design services will receive special discounted rates.